Policies



Warranty

We warrant all of our products to be free from defects in material and workmanship for a period of 1 year from the date of delivery. We do not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, wood, or stone, are not considered defects. Handmade products will generally vary in color or texture. The appearance may vary in natural, stained or dyed wood surfaces; in painted wood or metal surfaces, particularly those applied by hand such as *antique* style finishes; and in furniture coverings which are often from different dye lots. Neither wood, leather, metal nor fabric products are suitable for outdoor use, unless expressly specified. Leather and fabric are subject to natural wear and may discolor, fade, tear, stain, stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip or discolor. The customer must exercise proper care to minimize any such damage.

Imported European lighting fixtures may not be U.L. rated unless noted in the Product Specifications. It is the responsibility of the customer to modify same upon installation if necessary to meet local electrical codes.

Warranty claims must be presented to us by e-mail or otherwise in writing, so that we may arrange for an inspection. Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.

TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES -- INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE -- ARE LIMITED IN DURATION TO THE DURATION OF THESE WRITTEN WARRANTIES. WE SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Returns

Goods Damaged in Transit

The products are well packaged and transit damage is rare. Nevertheless, it can occur, and if it does you will be able to discover it when the goods are unpacked and examined at the time of the delivery.

In Home Delivery:

Inspect all items in the presence of the delivery person/people. If the goods are not in merchantable condition, you may reject the delivery and the goods will be repackaged and taken away. Replacement goods will be sent with no additional shipping charges, as soon as the original order is returned to us.

Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.

Returns on LEM Stools

LEM Stools may be returned within 7 days of receipt in the original packing in new condition for a $150.00 restocking fee per stool.

Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.

Special Orders

Special orders may only be cancelled within 48 hours of order placement.

Special order returns are subject to a 25% return fee in addition to being charged for shipping from and to Italydesign. Any item that is not shipped from our inventory is considered a Special Order.

UPS/Other Delivery:

Satisfaction Guarantee

We want you to be satisfied with your purchase. Although some products by their nature are not subject to return (and are clearly marked in the Product Specifications), all other products may be used for 7 full days in your home or business after delivery, and, if you are not fully satisfied, you may return them to us. To return the products, (1) the products must still be in new, resalable condition, (2) you must e-mail us within the 7 days to obtain a Return Authorization Number, and (3) you must return the products in the original packaging materials. If you are not sure at the time of delivery that you want to keep the products, make sure to have the delivery person leave the original packaging materials with you. If the original packaging materials are taken away for destruction, it will not be possible for you to elect to return the product. This return policy only applies to internet purchases outside of the Greater San Francisco area (100 mile radius from our Emeryville store). Clients within a 100 mile radius of our Emeryville store have the opportunity to visit our store and view all of our products for their buying decision prior to purchase.

If you decide to return the product(s), you can obtain a Return Authorization Number simply by e-mailing us within the 7 day period. We will then contact you with the number and with information to coordinate the repackaging and pickup of the products by the delivery service. We will also contact you to determine the manner in which you want us to process your refund. The cost of the freight to return the product is the same as the Shipping and Handling charge and will be charged to you upon issuance of your Return Authorization Number.

Once we have received the goods back and verified their condition, your refund will be processed as follows: If you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check. No refund can be made of Shipping and Handling charges. Orders may be cancelled before shipment and will be subject to a 5% cancellation fee. Orders cancelled after shipment but before receipt will be refunded the amount charged less shipping and handling charges and return and handling charges. All refunds are processed no later than 30 days after we have received the merchandise back.

Shipping and Handling

To make it easy for you to know the total cost of each item, the Standard Shipping and Handling charge (for delivery within the 48 contiguous states) is shown along with the price in the Product Specifications. Any other type of shipping, or shipping outside the standard service area, will require special processing. Please email or fax to us your request so that we can provide you with a quote.

We offer "White Glove" delivery where the product is delivered to your home, unpacked, placed where you prefer, and any packaging material is removed. Items delivered via "White Glove" delivery are noted on the delivery portion of the Product Page. Items delivered White Glove , UPS or through any other service may require assembly by the customer.

"White Glove" Standard Shipping and Handling includes:

  1. Shipment Notification phone call on day of shipment
  2. Scheduled appointment with a 4 Hour window during standard business hours
  3. Item delivered to home and placed in the room specified
  4. Unpacked with packaging removed due to character and size of product and are noted on the Product Specifications.

If you require services beyond the Standard Shipping and Handling, the following charges are additional. Any additional services and charges must be set up and paid for prior to delivery via e-mail at info@italydesign.com.

Additional Services or Charges include:

  1. Items carried up or down more than 6 stairs or in an elevator............$25
  2. Assembly or Setup of greater than 15 minutes............$30/Quarter Hour
  3. Wait Time............$30/Quarter Hour
    (if you are not available at the scheduled appointment time)
  4. Redelivery of items............50% of standard rate
    (if you are not available at the scheduled appointment time, requiring an additional appointment)

Remote Delivery Areas

The following areas are outside the normal delivery area and require an additional charge of $100 per delivery.

* All zips in the following States are considered remote, with the exception of a 40 mile radius of the below listed cities:

Delivery

We make every effort to maintain sufficient stock on hand in our Emeryville, CA warehouse to process all orders and to package and ship 7 to 10 days from the receipt of your confirmation. In the event that we cannot ship your order within this time, we will advise you by e-mail when the product will be available for your confirmation.

Please allow 1 to 3 weeks transit time for items shipped to the West Coast.

Please allow 2 to 4 weeks transit time for items shipped to the East Coast.

Payment / Tax

ll orders must be paid in full prior to shipping. If you pay by credit card (VISA or MasterCard), we will authorize (reserve) your purchase with your card issuer, but we will not charge your card until shipment. If you pay by personal check, shipment cannot be made until your check has cleared, which generally will take five business days from receipt. Payment by cashier's check or wire transfer requires no waiting period, and shipment will be made as soon as possible. All orders outside the US will require wire transfer payment.

Sales Tax

No sales tax is charged on your order unless the order is delivered in the State of California or the Buyer is a California resident.

Customs and Duties

All customs and duty expenses for shipments outside of the USA will be at the expense of the buyer.

Fabric Specifications

Fabric Descriptions

Holiday Synthetic Suede
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)

Artex Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)

Fast Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Cool water (86 Degrees Fahrenheit)

Cleaning Instructions
Clean up spills promptly with a paper towel. Apply one of the below cleaning solutions until stain is gone. Do not use pure cleaning products on stain, always dilute with water. Where applicable, use professional dry cleaning service.

Liquors: Mild soap and water
Coffee/Tea: Ammonia or Mild soap and water
Milk: Mild soap and water
Wine: Mild soap and water
Chocolate: Ammonia or Mild soap and water
Varnish and Paint: Turpentine with soap and water
Greasy Substances: professional dry cleaning recommended
Ink: professional dry cleaning recommended

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