Warranty
We warrant all of our products to be free from defects in material and workmanship for a period of 1 year from the date of delivery. We do not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, wood, or stone, are not considered defects. Handmade products will generally vary in color or texture. The appearance may vary in natural, stained or dyed wood surfaces; in painted wood or metal surfaces, particularly those applied by hand such as *antique* style finishes; and in furniture coverings which are often from different dye lots. Neither wood, leather, metal nor fabric products are suitable for outdoor use, unless expressly specified. Leather and fabric are subject to natural wear and may discolor, fade, tear, stain, stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip or discolor. The customer must exercise proper care to minimize any such damage.
Imported European lighting fixtures may not be U.L. rated unless noted in the Product Specifications. It is the responsibility of the customer to modify same upon installation if necessary to meet local electrical codes.
Warranty claims must be presented to us by e-mail or otherwise in writing, so that we may arrange for an inspection. Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.
TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES -- INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE -- ARE LIMITED IN DURATION TO THE DURATION OF THESE WRITTEN WARRANTIES. WE SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Returns
Goods Damaged in Transit
The products are well packaged and transit damage is rare. Nevertheless, it can occur, and if it does you will be able to discover it when the goods are unpacked and examined at the time of the delivery.
In Home Delivery:
Inspect all items in the presence of the delivery person/people. If the goods are not in merchantable condition, you may reject the delivery and the goods will be repackaged and taken away. Replacement goods will be sent with no additional shipping charges, as soon as the original order is returned to us.
Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.
Returns on LEM Stools
LEM Stools may be returned within 7 days of receipt in the original packing in new condition for a $150.00 restocking fee per stool.
Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.
Special Orders
Special orders may only be cancelled within 48 hours of order placement.
Any item that is not shipped from our inventory is considered a Special Order.
UPS/Other Delivery:
- Inspect item for obvious damage immediately upon delivery, in the presence of the Delivery Person. All obvious damage should be noted on the Bill of Lading before the Delivery Person departs. A damage claim must be filed with the Delivery Company within 3 business days of receipt of the item.
- If damage is discovered upon unpacking the item, a damage claim must be filed with the Delivery Company within 3 Business days of receipt of the item.
- Once a damage claim has been initiated with the Delivery company, an RMA Form (Return Merchandise Authorization) must be filled out and faxed to Italydesign.
- If no damage claim is filed with the delivery company, or if a damage claim is filed after 3 business days, Italydesign will not issue an RMA for this item.
- We will replace the damaged product within 30 days of written notification. A refund or credit will be issued only in the event that we are not able to replace the damaged product 30 days after written notification.
Satisfaction Guarantee
We want you to be satisfied with your purchase. Although some products by their nature are not subject to return (and are clearly marked in the Product Specifications), all other products may be used for 7 full days in your home or business after delivery, and, if you are not fully satisfied, you may return them to us. To return the products, (1) the products must still be in new, resalable condition, (2) you must e-mail us within the 7 days to obtain a Return Authorization Number, and (3) you must return the products in the original packaging materials. If you are not sure at the time of delivery that you want to keep the products, make sure to have the delivery person leave the original packaging materials with you. If the original packaging materials are taken away for destruction, it will not be possible for you to elect to return the product. This return policy only applies to internet purchases outside of the Greater San Francisco area (100 mile radius from our store). Clients within a 100 mile radius of our store have the opportunity to visit our store and view all of our products for their buying decision prior to purchase.
If you decide to return the product(s), you can obtain a Return Authorization Number simply by e-mailing us within the 7 day period. We will then contact you with the number and with information to coordinate the repackaging and pickup of the products by the delivery service. We will also contact you to determine the manner in which you want us to process your refund. The cost of the freight to return the product is the same as the Shipping and Handling charge and will be charged to you upon issuance of your Return Authorization Number.
Once we have received the goods back and verified their condition, your refund will be processed as follows: If you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check. No refund can be made of Shipping and Handling charges. Orders may be cancelled before shipment and will be subject to a 5% cancellation fee. Orders cancelled after shipment but before receipt will be refunded the amount charged less shipping and handling charges and return and handling charges. All refunds are processed no later than 30 days after we have received the merchandise back.
Italydesign provides customer support for all items purchased directly through Italydesign with a customer invoice. Italydesign does not provide customer support for items that have been purchase second hand that were not purchased direclty from Italydesign.
Shipping and Handling
To make it easy for you to know the total cost of each item, the Standard Shipping and Handling charge (for delivery within the 48 contiguous states) is shown along with the price in the Product Specifications. Any other type of shipping, or shipping outside the standard service area, will require special processing. Please email or fax to us your request so that we can provide you with a quote.
We offer "White Glove" delivery where the product is delivered to your home, unpacked, placed where you prefer, and any packaging material is removed. Items delivered via "White Glove" delivery are noted on the delivery portion of the Product Page. Items delivered White Glove , UPS or through any other service may require assembly by the customer.
"White Glove" Standard Shipping and Handling includes:
- Shipment Notification phone call on day of shipment
- Scheduled appointment with a 4 Hour window during standard business hours
- Item delivered to home and placed in the room specified
- Unpacked with packaging removed due to character and size of product and are noted on the Product Specifications.
If you require services beyond the Standard Shipping and Handling, the following charges are additional. Any additional services and charges must be set up and paid for prior to delivery via e-mail at info@italydesign.com.
Additional Services or Charges include:
- Items carried up or down more than 6 stairs or in an elevator............$25
- Assembly or Setup of greater than 15 minutes............$30/Quarter Hour
- Wait Time............$30/Quarter Hour
(if you are not available at the scheduled appointment time) - Redelivery of items............50% of standard rate
(if you are not available at the scheduled appointment time, requiring an additional appointment)
Remote Delivery Areas
The following areas are outside the normal delivery area and require an additional charge of $100 per delivery.
* All zips in the following States are considered remote, with the exception of a 40 mile radius of the below listed cities:
Delivery
We make every effort to process in stock items orders and ship 7 to 10 days from the receipt of your confirmation. In the event that we cannot ship your order within this time, we will advise you by e-mail when the product will be available.
For in stock items please allow 1 to 3 weeks transit time for items shipped to the West Coast and 2 to 4 weeks transit time for items shipped to the East Coast.
Payment / Tax
ll orders must be paid in full prior to shipping. If you pay by credit card (VISA or MasterCard), we will authorize (reserve) your purchase with your card issuer, but we will not charge your card until shipment. If you pay by personal check, shipment cannot be made until your check has cleared, which generally will take five business days from receipt. Payment by cashier's check or wire transfer requires no waiting period, and shipment will be made as soon as possible. All orders outside the US will require wire transfer payment.
Sales Tax
No sales tax is charged on your order unless the order is delivered in the State of California or the Buyer is a California resident.
Customs and Duties
All customs and duty expenses for shipments outside of the USA will be at the expense of the buyer.
Fabric Specifications
Fabric Descriptions
Holiday Synthetic Suede
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Medium setting
- Iron at Medium setting
- Dry Cleanable
Artex Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Medium setting
- Iron at Low setting
- Dry Cleanable
Fast Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Cool water (86 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Cool setting
- Do not Iron
- Dry Cleanable
Cleaning Instructions
Clean up spills promptly with a paper towel. Apply one of the below cleaning solutions until stain is gone. Do not use pure cleaning products on stain, always dilute with water. Where applicable, use professional dry cleaning service.
Liquors: Mild soap and water
Coffee/Tea: Ammonia or Mild soap and water
Milk: Mild soap and water
Wine: Mild soap and water
Chocolate: Ammonia or Mild soap and water
Varnish and Paint: Turpentine with soap and water
Greasy Substances: professional dry cleaning recommended
Ink: professional dry cleaning recommended
