Reviews and Testimonials
Lori S, Los Angeles
I love this company. They know their products and they do what they say, when they say they will do it. They tracked my order and made sure I was always aware of the ship status. When there was a (minor) mixup by the trucking company, on a holiday weekend (!), they jumped right in and made sure I got my chairs as promised. I'm in the contract furniture business, married to an architect. We know furniture and italydesign is a great company!
Alan H, Florida
Just wanted you to know that the sofa arrived about 30 minutes ago, and it looks wonderful. See attached photo. I think the living room area is pretty much complete now....Just wanted to share the news with you. Thanks for your help and advice, and especially for your patience
Claude A, Ft. Worth TX
I had been looking for some modern/ contemporary furniture for some time. Living in Texas this is not the easiest style of furniture to find. I began looking online and came across italydesign.com and new that I had found the right place. My concern was buying furniture online and not seeing it first hand. I have a couple of friends that live in the bay area that were kind enough to swing by the warehouse and have a look for me. They raved as to the quality of the products and the knowledge of the staff. this eased my concerns and I ordered a couch and matching chair. the particular couch came with options for the cushions ; a foam one which was more linear and contemporary looking and a down - filled one that has a more poofy look.
I went with the latter per the recommendation of my friends.
The furniture arrived within the delivery window quoted and looked beautiful. After the delivery guys left , I realized that the cushions for the couch were the down filled ones but the chair was not. I then sat in the couch and was surprised to find the cushions were a little too soft and the fill was inconsistent. I called and spoke with the owner and explained the problem with the wrong cushions and he immediately offered to send a replacement a cushion for the chair. When I voiced my concern with the down cushions on the couch he gave me the option to replace them with either new down ones or the foam ones. I went with the foam ones. The delivery was prompt and at their expense. I swapped out the cushions and despite being very cautious doing so one of the cushion covers tore. This time I wrote to to them.
The reply was prompt and to my surprise they offered to replace the cushion cover as well. I now have a couch and chair that I am extremely happy with. In addition , as a former business owner I can not say enough positive things about the level of customer service provided by the team at italydesign. Overall , I had roughly a dozen exchanges with them either on the phone or e-mail. they always responded promptly [ usually within an hour or two] even on weekends. I will continue to buy products from them and they get my highest recommendation possible!
Scott S, Conneticut
Wc H, Florida
Rich W, New York
Ed T, Santa Cruz, CA
The quest for the perfect sofa ended at your warehouse. The Le Vele Video sofa bed I purchased has exceeded all expectations. After my first visit I knew there'd would be no need to go elsewhere. Shopping here is similar to an art gallery experience. My home is filled with furniture that I love more each day. Conversation pieces to be sure. I found the perfect choices for my design philosophy. Many move, roll, rotate, flex and transform. Two of sofas are transformable. This makes three more guest spots as well as comfortable daybeds. Of particular note are my Naos tables. The Cassius and Hula-Op tables are functional, fun, beautiful and durable. The Hula-Op allows flexible dining seating. There is a sense if playfulness to many of pieces.
Larry S, California
The stools arrived on Monday, November 7, well within the forecast delivery time, very well packaged and in excellent condition. Thank you for your prompt and efficient service. I look forward to further business with you.
Brent R, Florence SC
Thank you for suggesting the Semicupola Sconce for my home. The pictures on the website are excellent but it is far more beautiful in person. The quality is first rate and my wife is ecstatic with our choice. I also want to compliment you on your excellent customer service . It is a pleasure doing business with you and look forward to our next purchase.
Korey K, St. Paul MN
The Tech Table arrived safely today and is quite beautiful, high quality and very substantial and sturdy. It fits nicely in the eat-in area of our kitchen and goes perfectly with our retro swivel chairs. Thanks for all your help.
Daniele M, Beverly Hills CA
I must confess to you that it was my first time I order on line !!! (and it was a little scary!) Thank you very much for having taking such a good care of my differents orders. I must say I was very happy with the delivery of my leather bed in Paris. the quality of leather and work is exactly what I was hoping and expecting to receive. Your delivery people were prompt on time! I'm amazed how easy it was for me to furnish that appartment I bought in Paris !! Your products from the different designers I adore were all there on italydesign.com ! Your prices are very good as the euro is now very expensive. Please continue to take good care of my new orders... my best regards to you.
MODERN CLASSIC BED, MODERN CLASSIC BENCH, DRESSER AND NIGHTSTAND DELIVERED TO PARIS
S Newman, New York
We are enjoying our beautiful butterfly table in our new contemporary kitchen. The design is unusual, something I have never seen anywhere else! It was a pleasure doing business with you. The table arrived quickly and you were very responsive to all of my questions. Should the need arise, I would be very happy to do business with you again! Our friends and family have enjoyed gathering around it for lots of happy meals together. It is quite a conversation piece.
Alina F, New York
Kay K., Montvale NJ
I bought a granite dining table and couldn't be happier with it! The granite is beautiful, easy to care for, and will withstand young grand children's "not so gentle touch" at times. The Parsons steel base was finished to blend with the granite and is perfect.
The table was made in a timely fashion and delivery was easy to schedule. Due to the weight there were three delivery men and they placed it perfectly making sure it looked perfect in the dining room.
J.B. Castro Valley CA
I am a repeat customer and greatly appreciate the quality, style and prices. A lot of that is due to Nathan's eye and that this is a small owner operated business. When it comes to value, quality and making things work, they get high marks from me.
We ordered a table that was not in stock. The item arrived a little sooner than the 4 months that window that we were expecting, which was a plus but there was frosted glass on the table despite that we ordered clear. Nathan had a clear top with a tiny nick in stock and gave that to us to use while he ordered to new clear top. All this was resolved in a couple of hours and very pleasantly. If this had been a large chain store I fear the transaction would have been more complex and required more phone calls to the head office. When Pottery Barn did something similar (they delivered the wrong quilt) I ended up with two quilts but I had to spend hours on the phone with corporate to track down a store that had it in stock.
I was really pleased as well because my husband and I had our eye on this table for months. We called Nathan, he picked up on the first ring and let us know the style was soon to be discontinued. Luckily, we placed the order in time, and managed to save about 20% because the new version came with a price increase. Long story short, it's great to deal with sharp owners who know their products, what is in stock and has the power to make and implement changes on the fly to accommodate customers. Getting beautiful furniture like this to the U.S. is no easy task. Hats off to them for making it possible to get a gorgeous table at a great price.
Lastly, I could comparison shop because they did not re-brand it. I thought at first that might be the case, then after further research I realized these brands are not widely available in the US. I had to use my currency converter, my old high school French and do some extra research to find the manufacturers, but I found the table using the information on the italydesign.com website and was happy with the value they provided.
Paula H., WI
They helped to assist me in providing specific photographs of a leather bed with dimensions etc. that was not listed on their site. Tried to save me extra money on shipping more than one item, even though I ended up only buying one substantial purchase. Answered many questions, emails, and phone calls over a course of couple weeks. Provided information on shipping company so I could follow-up on delivery since it was coming across country. Assured me of my choice and taste of high quality items. Encouraged me to trust his expertise in purchasing a complete glass Dining Room table, which is truly an art piece for years to come that I will truly cherish. Delivery time was one week prior to what was originally quoted with white glove service!
Susan C., Glenn Ellen CA
Very impressed with Nathan's knowledge, forthrightness, speedy response, and overall attention to my order. And even though there were delays, which one should expect when ordering from Italy, his communication was consistent, I always felt I could trust him to perform, and he was the epitome of professional. I couldn't more highly recommend them. I have ordered furniture from Italy, specifically Cattelan Italia merchandise and lighting, for 30 years. This was by far the cleanest, most stress-free experience.
And yes, his pricing was great too.
Superb. It is rare that transactions of this size go so smoothly.
Christine B., NJ
The delivery service guys were superb. They worked very hard to fix the chrome tubing that wraps around the frame. One end had collapsed but they did a great job of fixing it.
Thank you very much for your service. We will certainly want to order from you again!
Christophe C., CT
Elizabeth B., MA
We received the cloud chairs yesterday. They are beautiful. Thank you for all your help. It was great doing business with you and you will be hearing from me soon when I update our family room.
Thank you again,
Colleen K., San Fransisco CA
Steve S., San Diego CA
The vitrine was delivered in perfect condition and works great. It is exactly what we wanted for that space. Thanks
Rosa F., Miami FL
Thank you. We just received it today. I will be emailing you tomorrow regarding options for my living room.
Looking for a lounge look, contemporary but not too modern. Maybe something round vs square and not as big.
Sumi G., Los Angeles CA
Dianne M., FL
Rosanne L., WA